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SUSE Enterprise Storage 5.5 is a maintenance update of SUSE Enterprise Storage 5. *Users of SAP Data Intelligence: for extended support information, contact your account team. Support Plans from SUSE Rancher do not apply to product releases past their EOL date. Once a product release reaches its End of Life date, the customer may continue to use the product within the terms of product licensing agreement. Issue resolution limited to applying configuration changes and/or an upgrade recommendation to an existing newer version of product.General troubleshooting of a specific issue to isolate potential causes.

Code-level maintenance in the form of Software updates typically, results in a maintenance release, which is a newer version of product that was not existing at the time the issue was encounteredĪfter a product release reaches its End of Maintenance date, no further code-level maintenance will be provided, except for critical security- related fixes on a per-request basis.Īfter the EOM date, Software will continue to be supported until it reaches its End of Life date, in the form of:.

Upgrade recommendation to an existing newer version of product.

Upon the General Availability date, products are supported and maintained until the End of Maintenance date. However, no further code-level maintenance will be provided. Critical bug fixes and security patches are back ported to previous releases (which are still supported) by customer request.Įnd of Life (EOL): Once a product release reaches its End of Life date, the customer may continue to use the product within the terms of product licensing agreement. If releases occur less frequently than every 18 months for major releases, or 12 months for minor releases, the support timeframe may be extended beyond 2 years at the discretion of SUSE. Support Policy: A minimum of 2 years from date of release of major (e.g.